Dutch Support
No sound
- Check the ringer switch and the volume.
- A sentence downloads the first time it plays: be online once.
- A flat, robotic voice? Your phone could not download the recording and read it itself: some work and school networks block Dutch Studio. Me › Settings › About says which sentences and why; mobile data or another Wi-Fi brings the recordings back.
- Answer sounds: Me › Settings › Sounds and voice.
The microphone does not work
- iPhone: Settings › Dutch Studio, switch on Microphone and Speech Recognition.
- Android: Settings › Apps › Dutch Studio › Permissions.
- Speak close to the phone, somewhere quiet.
Progress not on my new phone
- Progress travels with an account.
- Sign in on the new phone the same way: Apple, Google or a code by e-mail. An account works on two phones or tablets at a time.
- Without an account, it stays on the old phone.
No AI checks left
- The AI teacher reads one answer a day on Free, 10 with Pro and every answer with Pro Coach; the day's answers start again tomorrow.
- Meanwhile the app checks your writing itself (foreign words, common mistakes, word order), and you can compare with the model answer.
A sentence sounds wrong, or a right answer is marked wrong
Tell us the module, lesson and sentence, with a screenshot. We fix content quickly.
Purchases
Nothing can be bought yet: Pro comes with the App Store release. Then Apple or Google handle payments and refunds, and Restore purchases brings Pro to a new phone.
The exam itself
Your route, dates, costs or an exemption are for DUO: inburgeren.nl.
Your data
What is stored and why: the privacy statement. Remove everything: delete your account.